FAQs

HaloSync stands out with a seamless integration experience, end-to-end B2B support through Luna(B2B Portal Service), smart commission and fare control via Albus(Platform Control & Admin), and scalable infrastructure based on the latest NDC standards.

• You can register your B2B IATA# to integrate with the PolarHub API and access NDC content, or use Luna(B2B Portal Service) separately for offline operations.
• The integration procedure is identical for both B2C and B2B clients.

Yes, we provide accounts based on IATA#s. This allows for the sale and management of airline content according to the regional characteristics and business goals associated with each IATA#.

• Yes, we provide accounts based on IATA#s, allowing for control and data access for each individual IATA#.
• To protect the valuable information of our clients, the registration of another company's IATA# is restricted during the application review process. For more details, please contact us separately.

Yes, depending on the permission management of the accounts provided for each IATA#, subagencies can manage only the bookings of the corresponding agency.

• We comply with international data protection regulation through both administrative and technical measures. Our system is designed to ensure that we access data for the purpose of providing services, and only with explicit contractual or consent-based authorization.
• If there is an unavoidable need to provide information to a third party, we will obtain the client’s consent before taking any action.

• Individual client data is physically and logically separated from other client data, and is managed in an encrypted form that is not identifiable outside of our internal systems.
• We manage personal data in compliance with international privacy regulations, including GDPR. This includes adhering to legally defined retention periods, encrypting data, controlling access permissions, and tracking access history.

We support features such as instant ticketing, cancellations and refunds, ancillary purchases, and reservation changes. Please note that available functionalities may vary by airline. For details, please refer to Solutions > Our solutions & airline integration matrix.

Yes, we provide all types of fares. We offer airline-specific branded fares, corporate fares, and special discounted fares.

• Commonly, baggage and pre-seat reservations are available. There may be additional ancillary services specific to each airline, and we plan to add common services such as in-flight meals, lounge access, and Wi-Fi in the near future.
• Service availability may differ depending on the airline. Please visit Solution > Our solutions & airline integration matrix for more information.

Currently, the utilization and provision of rich content by airlines is not yet active. The provision of rich content is in the preparation stage.

We do not currently offer this. In the future, we plan to provide split search between NDC content and LCC content, as well as virtual interlining.

Currently, we support the use of travel agencies' own payment methods and BSP settlements for airlines that are registered with BSP. In the future, we plan to offer more efficient payment functionalities by utilizing Halo&Co’s own payment method.

HaloSync has implemented Global Network Architecture to enable airlines and clients around the world to quickly access airline content. By transmitting data through the AWS network rather than the public internet, we boast industry-leading network performance.

Over the past 15 years of operation, we have enhanced our systems and ensured stability, maintaining reliable operations continuously without any major issues.

With 99.95% high availability, HaloSync ensures reliable and uninterrupted service operations.

Yes, this can be checked through the dashboard of Albus(Platform Control & Admin). Critical errors will be communicated separately to clients.

If you have a separate back-office system, it is expected that you can integrate it with PolarHub API to view your total sales. For more details, please contact us separately.

You can manage all airline information through Luna(B2B Portal Service) without the need to use the airline portals.

Since we monitor the system 24/7, the likelihood of serious issues such as system outages is very low. In the unlikely event of a critical failure, we will send an alert to clients immediately and continuously share updates on the situation. Additionally, issues can be reported via ATS Jira or email.

Please submit technical support issues via ATS Jira or email, and we will respond promptly. Critical errors and urgent issues are supported even during nights/weekends.

Halo&Co has been operating HaloSync services for years and has developed to respond to IATA upgrades. We have established a fast and reliable deployment system, ensuring uninterrupted deployment even when incorporating IATA upgrades.